Last Updated: [April 29, 2025]
Welcome to Air Bazaar’s Cancellations & Refunds Policy. This policy explains when cancellations are allowed, how refunds are processed, and the conditions under which returns or reimbursements may be made.
Please read this carefully. By placing an order with Air Bazaar, you agree to the terms laid out below.
1. Order Cancellations
1.1 Cancellation Before Shipping
- You may cancel your order without penalty before it has been dispatched (i.e. before our warehouse team or seller has packaged & shipped it).
- To cancel, please contact our Customer Support at [email address / support portal] as soon as possible, quoting your order number.
- If your cancellation request is received in time, we’ll confirm cancellation and refund your payment per the refund terms below.
1.2 Cancellation After Shipping / Dispatch
- Once your order has been shipped or dispatched, it can no longer be canceled.
- However, you may still refuse delivery or initiate a return once you receive the shipment (if eligible) as per our Returns Policy.
- In such cases, refund or reimbursement will be processed after we receive the returned item (if required) and verify its condition.
1.3 Special / Custom Products
- For products made-to-order, custom, personalized, or special request items, cancellation might not be possible once production has begun.
- If you request cancellation after production has started, we reserve the right to decline cancellation or charge a restocking/handling fee.
2. Refunds / Reimbursements
2.1 Refund Eligibility
You may be eligible for a refund in the following scenarios:
- Order cancelled in time (pre-dispatch).
- Returned item accepted per Returns Policy (e.g. wrong item, damaged item, or item in eligible return window).
- Product defects, non-delivery, or other valid complaint filed within the time limits detailed in our Dispute / Claims Policy.
We reserve the right to reject refund claims under the following:
- The item has been used, damaged, or shows signs of wear (unless these are the reasons for your claim).
- The return is made outside of the allowed return period.
- Missing original packaging, accessories, or tags (if applicable).
- The claim is not submitted with required supporting evidence (photos, video, original invoice, etc.).
2.2 How Refunds are Processed
- Once your cancellation or return is approved, we will process the refund within [X] business days.
- Refunds will be credited via the same payment method used originally (e.g. credit card, net banking, UPI, wallet).
- In some cases (e.g. third-party payment processors), refunds may take additional time depending on banking or payment gateway policies.
- If you used a coupon, voucher, or discount code:
- The amount refunded will exclude discounts or coupon benefits (i.e., coupon value is not refunded).
- If a refund causes your order total to fall below the coupon eligibility threshold, the coupon discount may be deducted from your refund amount.
2.3 Partial Refunds
- Partial refunds may be granted in cases where:
- Only part of your order is eligible for return/refund.
- There are delivery charges or restocking fees (if applicable under our policy).
- Items are returned damaged or missing parts (and fault is determined to be the customer’s responsibility).
3. Return Shipping & Handling
- If the refund is due to our error (wrong item shipped, defective product, etc.), we will bear the return shipping cost.
- If the return is for other reasons (e.g. buyer’s remorse, change of mind), the customer is responsible for return shipping fees, unless otherwise stated.
- Please ensure returns are shipped via a trackable courier and retain proof of shipment; we will not be liable for items lost in transit.
4. Time Limits & Deadlines
| Action | Time Limit | Notes |
|---|---|---|
| Cancellation before dispatch | Until shipping confirmation | Once shipped, cancellation is not permitted |
| Request for refund / claim | Within [N] days of delivery | Must submit evidence & follow return instructions |
| Return of item | Within [N] days after claim approval | Package in original condition & include all accessories |
(You should set the “NNN days” values based on your operational capabilities and local law.)
5. Exceptions & Non-Refundable Items
Certain products or situations may be excluded from refunds or returns. These may include:
- Perishable goods (e.g. food items, plants, etc.).
- Digital downloads, software, downloadable content, unless defective.
- Gift cards, vouchers.
- Products marked “Final Sale”.
- Items damaged due to misuse, neglect, unauthorized repair, or alteration.
- Items missing original packaging, accessories, or tags (unless the issue is with Air Bazaar’s handling).
6. How to Request a Return / Refund
- Contact Customer Support via [email / support portal], including:
- Order number
- Reason for refund / return
- Supporting evidence (photos, videos, description)
- If your request is accepted, we will send you a Return Authorization / RMA number and return instructions.
- Ship the product (if required) within the timeline given.
- Upon receipt and inspection, we’ll notify you of approval/rejection.
- If approved, a refund will be processed per Section 2 above.
7. Dispute Escalation / Claims
If you are dissatisfied with how your refund or cancellation request was handled, you may escalate the matter:
- First, reply to our support team, referencing your case or ticket number.
- If unresolved, you may submit a formal complaint via [designated escalation channel / grievance portal].
- Any disputes will be governed by the laws of [Your State / Country] and subject to [Jurisdiction / Consumer Forum].
8. Changes to This Policy
We reserve the right to modify or update this Cancellations & Refunds Policy at any time. Changes will become effective immediately upon posting on the site, and the “Last Updated” date above will be revised.
Your continued use of our services after changes means you accept the updated policy.